Dealing With Difficult Customers Course
What will I learn?
This course, 'How to Manage Trouble Customers Good-Good,' will teach you how to handle customers wey dey vex and hard to please. We make this course for people wey dey work in call center, so it get plenty practical lessons on how to talk to people well, how to make them trust you, and how to listen good. You go learn how to spot problem, find way to fix them, and keep your cool even when you vex. You go learn how to know when customer vex or sad, and how to settle fight. This will make customer happy and make your work better.
Apoia's Unique Features
Develop skills
Enhance your practical skills in the areas listed below.
Learn to talk to people good: Make your words clear and talk nice-nice so people can understand you better.
Make customer trust you: Show them that you be person wey dem can depend on and wey go always do the right thing.
Practice how to listen good: Pay attention to wetin customer dey say and try to understand their problem well-well.
Find way to fix problem fast: Know how to see problem and find quick way to solve them.
Know how to control your stress: Understand wetin dey make you vex and learn how to stay calm and enjoy your life outside work.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.