De-Escalating Conversations For Customer Service Course
What will I learn?
Learn the correct way to cool down hot talk with customers with our Customer Service Class, made for people who answer phone for work and want to be better at their job. You go learn how to fix problem without fighting, how to stay calm when things get hard, and how to find good answers to customer problem. You go learn how to listen good, how to feel what the customer feeling, and how to talk clear so they understand. You go learn how to write down what happen and tell your boss, and you go do more than what customer expect by knowing what they need and solving their problem with respect. Make your customer service strong today!
Apoia's Unique Features
Develop skills
Enhance your practical skills in the areas listed below.
Cool down hot talk: Fix problem without fighting by using correct way.
Talk good: Show you feeling for customer and talk clear so they understand.
Stay calm: Keep your cool and act professional even when things hard.
Find answer to problem: Find the root of the problem and use good solution.
Do pass customer expectation: Do more than what customer expect and solve problem with respect.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.