De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Learn the correct way to cool down hot talk with customers with our Customer Service Class, made for people who answer phone for work and want to be better at their job. You go learn how to fix problem without fighting, how to stay calm when things get hard, and how to find good answers to customer problem. You go learn how to listen good, how to feel what the customer feeling, and how to talk clear so they understand. You go learn how to write down what happen and tell your boss, and you go do more than what customer expect by knowing what they need and solving their problem with respect. Make your customer service strong today!
Weekly live mentoring sessions
Count on our specialists to assist you weekly
Imagine learning something while clearing your doubts with professionals already in the field? At Apoia, this is possible
Access open rooms with various market professionals
Expand your network
Exchange experiences with specialists in different areas and tackle your professional challenges.
Learning outcomes
Strengthen your practical skills listed below
Cool down hot talk: Fix problem without fighting by using correct way.
Talk good: Show you feeling for customer and talk clear so they understand.
Stay calm: Keep your cool and act professional even when things hard.
Find answer to problem: Find the root of the problem and use good solution.
Do pass customer expectation: Do more than what customer expect and solve problem with respect.