Phone-Based Customer Service Course
What will I learn?
Boost your call center job with our Telephone Customer Service Class. Learn important skills like how to answer phone calls politely, control how calls go, and always sound professional. You go learn how to make customers feel comfortable, make sure they happy, and let them know what to expect. We go teach you how to handle stress by managing your time and taking care of yourself. You go learn how to fix problems fast and talk to people good, showing you understand them and listening carefully. You go learn to always improve yourself by listening to what people say and thinking about how you doing. Join we now for a big change in your life!
Apoia's Unique Features
Develop skills
Enhance your practical skills in the areas listed below.
Control call flow: Manage and direct customer calls well-well.
Build rapport: Make every customer feel you trust them and understand them.
Solve problems swiftly: Find quick and good solutions to problems fast-fast.
Communicate clearly: Use simple and kind words so people understand you.
Manage stress: Keep calm and take care of yourself when things hard.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.