Customer Service: Handling Abusive Customers Course
Content updated continuously in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and enduring course
What will I learn?
Ithute ka botebo mokhoa oa ho sebetsana le bareki ba hlokofatsang ka thupelo ea rona e akaretsang e etselitsoeng litsebi tsa litsi tsa mehala. Ntlafatsa tsebo ea hau ea puisano ka ho mamela ka hloko, kutloelo-bohloko le taolo ea molumo. Ithute ho rarolla likhohlano ka lipuisano, ho theola maemo le ho rarolla mathata. Ntlafatsa litokomane ka tšebeliso e sebetsang ea CRM le tlaleho e nepahetseng. Ngolla boitlhokomelo le taolo ea khatello ea maikutlo ha u ntse u utloisisa litokelo tsa bareki le melaoana ea k'hamphani. Phahamisa bohlale ba hau ba maikutlo le boitšoaro bo botle likamanong tse thata. Ingolise hona joale ho fetola mokhoa oa hau oa ts'ebeletso ea bareki.
Weekly live mentoring sessions
Rely on our team of specialists to assist you weekly
Imagine learning something while resolving your queries with people already working on it? At Apoia, this is possible
Access to open rooms with various market professionals
Expand your network
Share experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Tseba ho mamela ka hloko ho ntlafatsa likamano le bareki.
Sebelisa mekhoa ea ho theola maemo ho rarolla likhohlano habonolo.
Sebelisa litsamaiso tsa CRM bakeng sa ho boloka lirekoto le ho tlaleha ka nepo.
Ntlafatsa tsebo ea ho itšireletsa ho laola khatello ea maikutlo ka katleho.
Utloisisa likarolo tsa molao le litokelo tsa bareki tšebeletsong.