De-Escalating Conversations For Customer Service Course
Content updated continuously in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and enduring course
What will I learn?
Ithute ka botebo mokhoa oa ho kokobetsa lipuisano ka Thupelo ea Tšebeletso ea Bareki, e etselitsoeng litsebi tsa litsi tsa mehala tse batlang ho ntlafatsa litsebo tsa bona. Ithute tharollo e sebetsang ea likhohlano, taolo ea khatello ea maikutlo le maqiti a ho rarolla mathata. Hlaolela ho mamela ka mafolofolo, kutloelo-bohloko le mekhoa e hlakileng ea puisano. Fumana boiphihlelo bo tebileng ba ho ngola le ho tlaleha, 'me u fete litebello tsa bareki ka ho utloisisa litlhoko tsa bona le ho sebetsana le litletlebo ka mokhoa o khahlisang. Phahamisa bokhabane ba tšebeletso ea hau ea bareki kajeno.
Weekly live mentoring sessions
Rely on our team of specialists to assist you weekly
Imagine learning something while resolving your queries with people already working on it? At Apoia, this is possible
Access to open rooms with various market professionals
Expand your network
Share experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Tseba ho kokobetsa: Rarolla likhohlano ka khutso ka mekhoa e sebetsang.
Ntlafatsa puisano: Sebelisa kutloelo-bohloko le ho hlaka bakeng sa likamano tse nang le tšusumetso.
Taolo ea khatello ea maikutlo: Lula u khobile matšoafo ebile u le setsebi tlas'a khatello.
Ho rarolla mathata: Tseba lisosa tse tebileng 'me u kenye tšebetsong litharollo tse sebetsang.
Bokhabane ba bareki: Feta litebello 'me u sebetsane le litletlebo ka mokhoa o khahlisang.