Live Chat Coordinator Course
What will I learn?
Improve your call centre career through our Live Chat Coordinator Course (Lesotho), crafted to strengthen your abilities in quality control, communication, and time management. Become proficient in active listening, clear communication, and handling challenging conversations to improve customer happiness. Learn how to prioritise work, encourage teams, and efficiently solve issues. Gain expertise in performance tracking and giving feedback to make sure things are always getting better. Join today to change how you approach customer service and do great work coordinating live chats.
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Become an expert in active listening for better customer relations.
Use quality standards to improve how well you serve customers.
Improve how you manage your time to better prioritise tasks.
Come up with new and creative solutions to solve problems effectively.
Make customers happier by giving them experiences tailored to them.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and workload.
- Choose your starting chapter
- Add or remove chapters
- Alter the total course workload
Examples of chapters you can include
You'll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your career.