Phone-Based Customer Service Course
What will I learn?
Advance your career in call centres with our Phone-Based Customer Service Course. Develop key skills such as proper telephone manners, managing the flow of calls, and keeping a professional attitude. Learn how to build good relationships with customers, ensure they are happy, and manage what they expect. Improve how you handle stress with time management and looking after yourself. Create quick ways to solve problems and communicate well, including showing you understand and listening carefully. Always be ready to learn from feedback and thinking about what you do. Join us now for a truly life-changing experience!
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Master call flow: Manage and direct customer interactions in a good way.
Build rapport: Create trust and make a connection with each customer.
Solve problems swiftly: Come up with quick and effective solutions to problems.
Communicate clearly: Use simple and caring language to be clear.
Manage stress: Stay calm and take care of yourself when things are tough.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and workload.
- Choose your starting chapter
- Add or remove chapters
- Alter the total course workload
Examples of chapters you can include
You'll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your career.