Telecollections Technician Course
What will I learn?
Improve your call centre career through our Telecollections Technician Course, which is designed for professionals who wish to be masters of necessary debt collection skills. Study time management that works, laws and rules of how to do things right and communication that works well. Get good at handling disagreements, ways of discussing things and making customers happy. Our quick, good-quality course gives you the power to be great at balancing many accounts, protecting privacy and keeping a good attitude, doing it all at your own speed.
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Be a master of time management: Put tasks in order of importance and handle many accounts well.
Know the laws: Understand debt collection laws and ways of doing things that are right.
Win against disagreements: Know and fix common customer disagreements well.
Talk clearly: Use feeling, listening carefully and talking straight to the point.
Make customers happier: Measure and improve how customers feel.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can adjust the chapters and workload.
- Choose your starting chapter
- Add or remove chapters
- Alter the total course workload
Examples of chapters you can include
You'll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but provides practical and relevant knowledge for your career.