Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and enduring course
What will I learn?
Improve your call centre career with our CRM Systems Technician Course, made to make you better at using CRM systems to work best. Learn about CRM structure, find system problems, and study important features made for call centres. Keep up with the newest CRM technologies and learn how to do good training sessions. Become good at looking at data, decide what makes success, and put in place plans to always get better. Get useful skills in testing, making sure things are good quality, and easily adding new features. Join now to change your CRM abilities!
Weekly live mentoring sessions
Rely on our team of specialists to assist you weekly
Imagine learning something while resolving your queries with people already working on it? At Apoia, this is possible
Access to open rooms with various market professionals
Expand your network
Share experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Make CRM structure better for improved call centre work.
Find and fix CRM system problems for easy working.
Study CRM features to make call centre work faster.
Create training materials for good CRM user help.
Put in place plans to always get better using data understanding.