Building Rapport With Customers Course
What will I learn?
Boost your call centre skills with our Building Good Relationships with Customers Course. Learn how to understand what makes customers tick, handle tricky feelings, and figure out what they need properly. Improve your chats by using technology, talking clearly, and managing your time well. Come up with ways to sort out problems, handle complaints smoothly, and turn tough situations into chances to do better. Create trust, make each chat special, and stay positive to keep customers happy for a long time. Sign up now to change the way you deal with customers.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Get good at understanding feelings: Deal with customer's feelings calmly and kindly.
Improve how you talk to people: Learn to chat clearly and effectively.
Manage your time better: Balance getting things done quickly with giving good customer service.
Sort out problems in clever ways: Find out why problems happen and think up new solutions.
Build trust: Make customers feel comfortable and make each chat personal.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.