Complaint Resolution Technician Course
What will I learn?
Boost your call centre career with our Complaint Resolution Technician Course. Become skilled in customer service best practices, including building trust and handling difficult conversations, to make sure customers are happy. Improve your communication abilities through active listening and showing understanding. Get technical knowledge about internet services to fix problems effectively. Develop problem-solving approaches and learn how to keep records of interactions for ongoing improvement. Sign up now to become a pro at resolving complaints efficiently and professionally.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Build customer trust: Master methods to encourage loyalty and confidence.
Handle tough talks: Deal with challenging conversations smoothly and professionally.
Troubleshoot internet issues: Find and fix connectivity problems efficiently.
Develop practical solutions: Create effective strategies for sorting out customer complaints.
Analyse service data: Spot trends and improve service using data insights.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.