Customer Service: Handling Abusive Customers Course
What will I learn?
Learn how to handle difficult customers like a pro with our in-depth course for call centre staff. Improve your communication skills through listening properly, showing you understand, and controlling how you sound. Learn how to sort out problems by talking things through, calming things down, and finding solutions. Get better at keeping records by using the CRM system well and writing good reports. Look after yourself and manage stress while knowing what customers are allowed to do and what the company says. Get better at understanding feelings and being professional when things get tough. Sign up now to change the way you do customer service.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Get really good at listening properly to make customers happy.
Use ways to calm things down when customers are upset.
Use CRM systems to keep good records and write reports easily.
Learn how to control yourself to handle stress well.
Understand the law and what customers are allowed to do when it comes to service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.