Customer Service: Handling Abusive Customers Course
CertificatePreview
Content always updated in your course.
Content always updated in your course.
Learn how to handle difficult customers like a pro with our in-depth course for call centre staff. Improve your communication skills through listening properly, showing you understand, and controlling how you sound. Learn how to sort out problems by talking things through, calming things down, and finding solutions. Get better at keeping records by using the CRM system well and writing good reports. Look after yourself and manage stress while knowing what customers are allowed to do and what the company says. Get better at understanding feelings and being professional when things get tough. Sign up now to change the way you do customer service.
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with experienced professionals? At Apoia, this is possible
Gain access to open rooms with various industry professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Strengthen the development of the practical skills listed below
Get really good at listening properly to make customers happy.
Use ways to calm things down when customers are upset.
Use CRM systems to keep good records and write reports easily.
Learn how to control yourself to handle stress well.
Understand the law and what customers are allowed to do when it comes to service.