Customer Service: Soft Skills Fundamentals Course
What will I learn?
Boost your career in the call centre with our Customer Service: Soft Skills Basics Course. Learn to show empathy by understanding how customers feel and connecting with them on an emotional level. Improve how you talk to people using clear speaking, body language, and keeping things short and sweet. Find out how to handle tricky customers by calming them down and managing what they expect. Develop ways to solve problems and really listen so you know what customers need. Make a promise to always get better by thinking about yourself and setting goals to grow. Sign up now for learning that’s useful and top-notch.
Develop skills
Enhance the growth of the practical skills listed below
Learn empathy: Connect emotionally with customers to give better service.
Effective follow-up: Make sure customers are happy with quick follow-ups.
Clear communication: Improve how you speak and use body language when talking to people.
De-escalation skills: Calmly sort out problems with customers who are giving trouble.
Active listening: Understand what customers need by listening carefully.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.