Dealing With Difficult Customers Course
What will I learn?
Master the skills to handle tricky customer interactions with our "Dealing with Difficult Customers Course." Made for those working in call centres and customer-facing roles, this course gives you practical, top-notch lessons on good communication, building trust, and listening properly. Learn to spot problems, come up with solutions, and handle stress while staying professional. Improve your skills in noticing how customers are feeling and sorting out disagreements, making sure you give reliable, believable service that makes customers happy and helps you get ahead.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Master effective communication: Improve how clearly you speak and your verbal skills for better chats.
Build customer trust: Create a good name for yourself and make sure you always give the same good service.
Practice active listening: Get past things that stop you from listening and really focus on what customers are worried about.
Solve problems efficiently: See what's wrong and quickly put good solutions in place.
Manage stress effectively: Know what makes you stressed and keep a good balance between work and life.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.