De-Escalation Course
What will I learn?
Improve your call centre skills with our De-Escalation Training, designed to equip you with important methods for handling difficult situations. You'll learn how to manage your time, prioritise tasks, and handle different responsibilities well. You will also learn ways to sort out problems, including how to negotiate and calm situations down, while getting better at understanding feelings and communicating. Get a better understanding of how to solve problems and be professional so that customers are happy and you can build good relationships that last. Join now to change how you approach customer service.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Become good at de-escalation: Resolve issues calmly using effective methods.
Improve communication: Use active listening and show understanding to connect with customers.
Boost emotional intelligence: Handle stress and feelings for better interactions.
Improve time management: Decide what's important and deal with interruptions effectively.
Improve customer service: Always provide good service and adjust to different needs.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.