Live Chat Coordinator Course
What will I learn?
Boost your call centre career with our Live Chat Coordinator Course, crafted to improve your skills in quality assurance, communication, and time management. Become proficient in active listening, clear communication, and handling tricky conversations to increase customer satisfaction. Learn to prioritise tasks, motivate teams, and solve problems effectively. Gain expertise in performance monitoring and feedback, ensuring ongoing improvement. Sign up now to transform your customer service approach and thrive in the fast-paced environment of live chat coordination.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Master active listening for excellent customer engagement.
Put quality standards into practice to improve service delivery.
Improve time management for effective task prioritisation.
Develop innovative solutions for effective problem-solving.
Increase customer satisfaction through personalised experiences.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.