Phone-Based Customer Service Course
What will I learn?
Boost your career in the call centre industry with our Phone-Based Customer Service Course. Become proficient in key skills like telephone manners, managing call flow efficiently, and maintaining a professional approach. Learn how to build strong relationships, ensure customer satisfaction, and properly manage customer expectations. Improve your ability to handle stress through time management and looking after yourself. Develop quick thinking for solving problems and enhance your communication abilities, including showing empathy and actively listening to customers. Embrace ongoing improvement through feedback and reflecting on your performance. Enrol now for a career-changing experience!
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Master call flow: Efficiently handle and guide customer interactions.
Build rapport: Create trust and connection with each customer.
Solve problems swiftly: Develop quick and effective solutions to customer issues.
Communicate clearly: Use straightforward and understanding language for better clarity.
Manage stress: Stay calm and take care of yourself, even under pressure.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.