Speech Analytics Technician Course
What will I learn?
Boost your career in call centres with our Speech Analytics Technician Course. You'll learn how to prepare data, clean it up, and collect it properly, turning raw call data into useful insights. Discover how to use the latest speech analytics tools for transcribing calls, understanding customer sentiment, and spotting trends. You'll also develop skills in creating reports and presenting them clearly, offering valuable insights and recommendations. Improve call centre operations by implementing technology upgrades and streamlining processes. Sign up now and become a key player in the call centre industry.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Master data cleaning: Get rid of unnecessary info and deal with missing values effectively.
Create insightful reports: Put together clear reports and present recommendations that can be put into action.
Analyse call centre trends: Identify busiest times and link them to customer satisfaction scores.
Utilize speech analytics tools: Transcribe audio recordings and carry out sentiment analysis.
Generate actionable insights: Suggest training programmes and recommend ways to improve processes.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.