Telephone Operator Course
What will I learn?
Advance your career in call centres with our Telephone Operator Training Programme, specifically designed to improve your customer service skills, problem-solving abilities, and time management. Become proficient in building relationships, handling challenging customers, and ensuring their satisfaction. Develop strong communication strategies, focusing on verbal and non-verbal communication, and active listening techniques. Learn conflict resolution, professionalism, and emotional intelligence to manage stress and emotions effectively. Enrol now for a hands-on, quality training experience that suits your availability.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Master customer relationships: Establish trust and build connections with every caller.
Resolve conflicts quickly: Apply negotiation and de-escalation skills effectively.
Improve communication skills: Excel in verbal, non-verbal, and active listening.
Optimise time management: Prioritise tasks and manage calls efficiently.
Develop emotional intelligence: Manage stress and show empathy towards customers.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.