Specialist in Virtual Reference Services Course
What will I learn?
Boost your Library Science skills with our Specialist in Virtual Reference Services Training Programme. This full programme will equip you with the knowledge to properly assess the needs of your users, improve how you offer services, and use modern tools such as chat platforms and video conferencing. Get to grips with user experience design, focusing on making things accessible and ensuring quick response times, while also keeping up with the latest developments. Hone your skills in planning how to put things into practice and engaging with your community effectively. Join us to change how you offer virtual reference services for the better!
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Become proficient in analysing user data to improve virtual reference services.
Carry out surveys and interviews effectively to gain insights into what users need.
Put in place service improvement strategies to get users more involved.
Make use of modern tools for effective virtual communication.
Design user-friendly experiences to improve accessibility and response times.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.