Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Take your career to the next level with our Customer Success Manager Course, tailored for management and admin professionals keen to shine in keeping customers happy and involved. Dig into the important numbers, how much a customer is worth over time, and why customers leave. Get good at collecting feedback, figuring out what it means, and using that feedback to make things better. Improve how you connect with customers through good communication and using the right technology. Learn how to get new customers started smoothly with personalised onboarding, handle resources well, and come up with solid plans to keep customers around. Measure how well you're doing and keep improving. Sign up now to boost your customer success skills.
Weekly live mentoring rooms
Rely on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with experienced professionals? At Apoia, this is possible
Gain access to open rooms with various industry professionals
Expand your network
Exchange experiences with specialists from other areas and solve your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Get to grips with customer retention numbers to build customer loyalty and cut down on customer losses.
Look at feedback information to make customers more satisfied and keep them engaged.
Develop onboarding plans that are personalised so new customers have a smooth start.
Use good communication skills to make your relationships with clients stronger.
Create retention plans that you can actually put into action to reach real business goals.