Voice of The Customer Course
What will I learn?
Unlock the power of customer insights with our Voice of the Customer Course, designed for marketing professionals keen to excel. Delve into data analysis methods, prioritise actionable feedback, and categorise customer insights effectively. Learn to integrate VoC into your business strategy, enhance customer experience, and measure success with key metrics. Master feedback collection techniques, from social media listening to effective surveys, and develop actionable plans to address customer concerns and boost loyalty.
Apoia's Unique Features
Develop skills
Enhance the growth of the practical skills listed below
Analyse customer data: Master tools for insightful data analysis.
Prioritise feedback: Learn to identify actionable customer insights.
Integrate VoC: Embed customer voice into strategic decisions.
Design surveys: Craft effective surveys for valuable feedback.
Communicate changes: Effectively convey updates to customers.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can modify the chapters and the workload.
- Select which chapter to commence with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can include
You’ll be able to generate additional chapters similar to the examples below
This is a free course focused on personal and professional growth. It does not equate to a technical, undergraduate, or postgraduate qualification, but offers practical and relevant knowledge for your professional journey.