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Call Center Metrics Technician Course

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What will I learn?

Carry your call centre career go higher with our Call Centre Metrics Technician Course. Master important metrics like Customer Satisfaction Score, Average Handle Time, Service Level, and First Call Resolution. Learn how to make things work better so your call centre dey more efficient and customers dey happy well-well. Learn how to advise on wetin to do, make your reporting skills sharp, and use data analysis to see where things dey trend and where chances dey. Join now so you fit upgrade your skills and make your call centre work better!

Apoia's Unique Features

Online courses available for life
Certificate aligned with educational standards
Printable PDF summaries
Online support always accessible
Select and arrange the chapters you want to study
Set your own course workload
Instant feedback on practical activities
Study at your convenience, no internet required

Develop skills

Enhance your practical skills as listed below

Master the main call centre metrics: CSAT, AHT, Service Level, FCR.

Make performance better: Improve FCR, reduce AHT, make satisfaction levels higher.

Learn how to see wetin dey important: Measure how things dey affect, find areas to improve.

Be very good at reporting: Tell people wetin you find, show data for eye, arrange your reports well.

Understand data well: Do statistical analysis, understand how things dey trend.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.