Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Carry your career go front with our Call Centre Supervisor Training. We design am to give professionals correct skills wey dem need to succeed. Learn how to use key performance indicators to make your team work well and make customers happy. Learn how to settle wahala wey big pass your boys and girls with good talk and by working together as team. Handle common problems like when staff dey commot anyhow and how to keep your work tight. Use Six Sigma, Lean Management, and technology to make your work better. Learn how to plan things well with clear goals and by using your resources well. Join us today make we change your supervisor skills!
Live mentoring sessions weekly
Count on our team of specialists for weekly support
Imagine learning something while clearing your doubts with professionals already working in the field? At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Exchange experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master KPIs: Boost team efficiency and customer satisfaction.
Resolve Escalations: Navigate and manage customer issues effectively.
Optimize Processes: Implement Six Sigma and Lean management strategies.
Enhance Communication: Develop effective team coordination skills.
Action Planning: Allocate resources and set clear, measurable objectives.