Customer Service: Handling Abusive Customers Course
What will I learn?
Oya, learn how to handle customers wey dey vex and dey para anyhow with our complete course wey we design for call center people. Sharpen your communication skills with correct listening, showing understanding (empathy), and how you dey use your voice. Learn how to settle quarrel through better talk, calming people down, and solving the problem. Improve how you dey keep record with correct CRM use and how you dey report things well. Put yourself first and manage stress well while you dey sabi customer right and company rules. Make your emotional intelligence and how you carry yourself for work better when you dey handle difficult people. Register now so you go change how you dey do customer service.
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Learn how to listen well so customer and you go understand each other.
Use ways to calm customer down so quarrel go settle quick quick.
Use CRM system so record keeping and reporting go dey sharp.
Learn how to control yourself so you fit manage stress well well.
Understand wetin the law say and customer right when you dey do service.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.