Customer Service: Soft Skills Fundamentals Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Carry your call center work to the next level with our Customer Service: Soft Skills Foundation Course. Learn how to get empathy by understanding how customers dey feel and connecting with dem emotionally. Improve how you dey talk with correct verbal and non-verbal skills, and by talking straight to the point. Learn how to manage customers wey dey vex through calming dem down and setting their expectations right. Develop how to solve problems and listen well so you fit know wetin customers want. Promise to dey improve yourself by thinking about wetin you do and setting goals for yourself. Join us now for learning wey practical and top-notch.
Live mentoring sessions weekly
Count on our team of specialists for weekly support
Imagine learning something while clearing your doubts with professionals already working in the field? At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Exchange experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Learn how to get empathy: Connect with customers so dem feel you for better service.
Follow-up wey correct: Make sure customers dey happy with follow-up wey dey reach dem on time.
Talk clear: Improve how you dey talk with mouth and with body language.
Skills to calm people down: Calmly settle quarrel with customers wey dey give trouble.
Listen well: Understand wetin customers want by listening with all your ear.