Customer Service: Soft Skills Fundamentals Course
What will I learn?
Carry your call center work to the next level with our Customer Service: Soft Skills Foundation Course. Learn how to get empathy by understanding how customers dey feel and connecting with dem emotionally. Improve how you dey talk with correct verbal and non-verbal skills, and by talking straight to the point. Learn how to manage customers wey dey vex through calming dem down and setting their expectations right. Develop how to solve problems and listen well so you fit know wetin customers want. Promise to dey improve yourself by thinking about wetin you do and setting goals for yourself. Join us now for learning wey practical and top-notch.
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Learn how to get empathy: Connect with customers so dem feel you for better service.
Follow-up wey correct: Make sure customers dey happy with follow-up wey dey reach dem on time.
Talk clear: Improve how you dey talk with mouth and with body language.
Skills to calm people down: Calmly settle quarrel with customers wey dey give trouble.
Listen well: Understand wetin customers want by listening with all your ear.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.