De-Escalating Conversations For Customer Service Course
What will I learn?
Oya, learn how to settle quarrel for customer service work! This course na for call center people wey wan sabi work better. You go learn how to settle fight well well, how to handle stress, and how to find solution to problem. You go sabi how to listen well, how to show say you dey feel the customer, and how to talk clear. You go sabi how to write report well, and how to make customer happy pass by understanding wetin dem want and how to handle when dem vex. Make your customer service correct today!
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Settle wahala like a pro: Use correct ways to calm fight quick quick.
Talk better: Show love and talk clear so people go understand you well.
Handle stress: Stay calm and do your work well even when things hard.
Find solution to problem: Know the main reason for the problem and find correct solution.
Make customer happy pass: Do more than wetin dem expect and handle when dem vex well well.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.