De-Escalating Conversations For Customer Service Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Oya, learn how to settle quarrel for customer service work! This course na for call center people wey wan sabi work better. You go learn how to settle fight well well, how to handle stress, and how to find solution to problem. You go sabi how to listen well, how to show say you dey feel the customer, and how to talk clear. You go sabi how to write report well, and how to make customer happy pass by understanding wetin dem want and how to handle when dem vex. Make your customer service correct today!
Live mentoring sessions weekly
Count on our team of specialists for weekly support
Imagine learning something while clearing your doubts with professionals already working in the field? At Apoia, this is possible
Access open sessions with various industry professionals
Expand your network
Exchange experiences with specialists from different fields and solve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Settle wahala like a pro: Use correct ways to calm fight quick quick.
Talk better: Show love and talk clear so people go understand you well.
Handle stress: Stay calm and do your work well even when things hard.
Find solution to problem: Know the main reason for the problem and find correct solution.
Make customer happy pass: Do more than wetin dem expect and handle when dem vex well well.