Telephone Operator Course
What will I learn?
Carry your call centre work to another level with our Telephone Operator Training Programme. E go help you sharpen your customer service skills, your ability to solve problems and how you manage your time well. You go sabi how to connect with people, how to handle customers wey dey vex, and how to make sure dem dey happy. You go learn how to talk to people well well, including how your body language dey talk and how to listen well. You go learn how to settle fight, how to behave professional, and how to control your emotions so you no go dey stress and vex anyhow. Join us now for correct learning wey go fit your time table.
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Sabi connect with customer well well: Make dem trust you and feel like you be their person when dem call.
Settle quarrel sharp sharp: Use better talk and calm dem down quick quick.
Talk better: Shine for how you dey use mouth talk, how your body dey talk, and how you dey listen well.
Manage time well: Know wetin dey important and handle calls fast fast.
Control your emotions well well: No dey stress and try to understand how customers dey feel.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.