Voice of The Customer Course
What will I learn?
Unlock the power wey customer dey tell you with our Voice of the Customer Training. E specially made for marketing people wey wan shine. Enter inside data analysis well-well, put correct feedback for front, and arrange customer ideas well. Learn how to put VoC inside your business plan, make customer experience better, and use important numbers to know if you dey succeed. Master how to collect feedback, from listening to social media to doing correct survey, and make plans wey go work to solve customer problem and make dem dey loyal.
Apoia's Unique Features
Develop skills
Enhance your practical skills as listed below
Analyze customer data: Master the tools wey you go use analyze data well-well.
Prioritize feedback: Learn how to find the feedback wey you fit use do something.
Integrate VoC: Put wetin customer dey talk inside your business decisions.
Design surveys: Create survey wey go give you correct feedback.
Communicate changes: Tell customers about updates in a way wey dem go understand.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.