De-Escalating Conversations For Customer Service Course
What will I learn?
Master the knack of de-escalating conversations with our Customer Service Course, designed for call centre professionals wanting to boost their skills. Learn effective conflict resolution, stress management, and problem-solving strategies. Develop active listening, empathy, and clear communication techniques. Gain expertise in documentation and reporting, and go above and beyond customer expectations by understanding their needs and handling complaints with grace.
Apoia's Differentials
Develop skills
Strengthen the development of the practical skills listed below
Master de-escalation: Calmly resolve conflicts with effective techniques.
Enhance communication: Use empathy and clarity for impactful interactions.
Stress management: Stay composed and professional under pressure.
Problem-solving: Identify root causes and implement practical solutions.
Customer excellence: Go above and beyond expectations and handle complaints with grace.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.