Access courses

Call Center Metrics Technician Course

Preview certificate

What will I learn?

I-angat ang iyong career sa call center gamit ang ating Call Center Metrics Technician Course. Pag-aralan ang importanteng metrics tulad ng Customer Satisfaction Score, Average Handle Time, Service Level, at First Call Resolution. Matuto ng performance optimization strategies para mapahusay ang efficiency at mapataas ang customer satisfaction. Mag-develop ng actionable recommendations, pagandahin ang reporting skills, at gamitin ang data analysis techniques para ma-identify ang trends at opportunities. Sumali na ngayon para ma-transform ang iyong skills at maging successful sa iyong trabaho sa call center.

Apoia's Unique Features

Online and lifetime access to courses
Certificate aligned with educational standards
Printable PDF summaries
Online support always available
Select and arrange the chapters you wish to study
Set your own course workload
Instant feedback on practical activities
Study anytime, no internet required

Develop skills

Strengthen your practical skills in the areas listed below.

I-master ang mga key call center metrics: CSAT, AHT, Service Level, FCR.

I-optimize ang performance: Pahusayin ang FCR, bawasan ang AHT, itaas ang satisfaction.

Mag-develop ng actionable insights: Sukatin ang impact, i-identify ang improvements.

Gumaling sa reporting: I-communicate ang findings, i-visualize ang data, i-structure ang reports.

I-analyze ang data nang epektibo: Magsagawa ng statistical analysis, i-interpret ang trends.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and the workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.