Speech Analytics Technician Course
What will I learn?
I-angat ang iyong career sa call center sa pamamagitan ng aming Speech Analytics Technician Course. Pag-aralan ang data preparation, cleaning, at collection techniques para gawing actionable insights ang raw call data. Matuto kung paano gamitin ang cutting-edge speech analytics tools para sa transcription, sentiment analysis, at trend identification. Develope ang skills sa paggawa ng report at presentation, na nagbibigay ng malinaw na insights at recommendations. Pagbutihin ang call center operations sa pamamagitan ng technology improvements at process optimization. Sumali na ngayon para maging isang indispensable asset sa industriya ng call center.
Apoia's Unique Features
Develop skills
Strengthen your practical skills in the areas listed below.
Master data cleaning: Alisin ang irrelevant na impormasyon at i-handle nang mahusay ang missing values.
Create insightful reports: Bumuo ng malinaw na reports at i-present ang actionable insights.
Analyze call center trends: Tukuyin ang peak times at i-correlate ang satisfaction scores.
Utilize speech analytics tools: I-transcribe ang audio at magsagawa ng sentiment analysis.
Generate actionable insights: Mag-recommend ng training at magmungkahi ng process improvements.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but offers practical and relevant knowledge for your professional journey.