Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Enhance your call centre career with our Performance Analyst Course, crafted to equip professionals with crucial skills in data analysis and reporting. Become proficient in data cleaning, visualisation, and statistical techniques to interpret trends and patterns effectively. Learn to define and measure key performance indicators, improve communication through structured reports, and utilise time series analysis for forecasting. Acquire the expertise to drive performance enhancements and make confident, data-backed decisions.
Weekly live mentoring sessions
Count on our team of specialists for weekly assistance
Imagine learning while solving your doubts with those already in the field? With Apoia, this is possible
Access open rooms with various professionals
Expand your network
Exchange experiences with specialists from other areas and resolve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master data visualisation: Develop and interpret impactful visual reports.
Analyse performance metrics: Define and measure key call centre KPIs.
Conduct statistical analysis: Apply techniques for hypothesis testing and regression analysis.
Communicate insights effectively: Structure and present analytical findings clearly.
Identify trends and patterns: Use time series analysis for forecasting.