Customer Service Course
What will I learn?
Boost your call centre career with our Customer Service Course, specifically designed to improve your problem-solving, escalation handling, and time management abilities. Become proficient in identifying the core issues, implementing solutions, and effectively managing call lengths. Develop expertise in technical troubleshooting, active listening, and clear communication. Learn to build relationships, handle challenging conversations, and ensure customer satisfaction. This focused, high-quality course enables you to shine in customer relationship management and provide outstanding service.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Become a problem-solving expert: Identify and resolve customer issues efficiently.
Improve your communication skills: Use active listening and clear, concise language.
Manage your time effectively: Prioritise tasks and handle multiple calls efficiently.
Troubleshoot technical problems: Solve connectivity and error message issues.
Build strong customer relationships: Create satisfaction and manage difficult conversations.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.