Customer Service: Handling Abusive Customers Course
Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Become an expert in dealing with rude or abusive customers through our detailed course, specifically made for call centre staff. Improve your communication skills by actively listening, showing empathy, and managing your tone. Learn how to resolve conflicts through negotiation, calming situations, and solving problems. Get better at keeping records by using CRM systems effectively and writing accurate reports. Make self-care and stress management a priority while understanding what customers are entitled to and what the company's rules are. Boost your emotional intelligence and show professionalism even in difficult situations. Sign up now to completely change how you handle customer service.
Weekly live mentoring sessions
Count on our team of specialists for weekly assistance
Imagine learning while solving your doubts with those already in the field? With Apoia, this is possible
Access open rooms with various professionals
Expand your network
Exchange experiences with specialists from other areas and resolve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Become highly skilled in active listening to improve interactions with customers.
Use calming techniques to smoothly resolve conflicts.
Use CRM systems for effective record-keeping and reporting.
Develop the ability to control yourself and manage stress effectively.
Understand the legal side of things and customer rights in service.