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Customer Service Skills Course

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What will I learn?

Take your call centre career to the next level with our Customer Service Skills Course, designed to improve your problem-solving abilities, effective communication skills, and conflict resolution techniques. Become a master at empathy and emotional intelligence to build a strong connection and trust with customers. Learn how to deal with feedback, measure customer satisfaction, and implement continuous improvements. Prioritize tasks efficiently and maintain a professional attitude even when under pressure. Enrol now to transform your customer service skills and provide outstanding experiences.

Apoia's Unique Features

Lifetime access to online courses
Certificate adhering to educational standards
Printable PDF summaries
Online support available at all times
Select and arrange the chapters you wish to study
Customize your course schedule
Instant feedback on practical activities
Study at your convenience, without needing an internet connection

Develop skills

Strengthen the development of the practical skills listed below

Become proficient in problem-solving: Develop and quickly put into action effective solutions.

Improve communication skills: Use verbal and non-verbal cues to your advantage.

Build customer trust: Cultivate strong relationships through ethical conduct.

Manage conflicts effectively: Resolve issues professionally and with strong negotiation skills.

Optimize time management: Efficiently balance tasks and give priority to customer needs.

Suggested summary

Workload: between 4 and 360 hours

Before starting, you can change the chapters and workload.

  • Choose which chapter to start with
  • Add or remove chapters
  • Increase or decrease the course workload

Examples of chapters you can add

You will be able to generate more chapters like the examples below

This is a free course focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.