Customer Service: Soft Skills Fundamentals Course
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Content always updated in your course.
Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Apnay call center career ko Customer Service: Soft Skills – Bunyadi Course kay sath bulandi per le jaein. Hamdardee ko customer kay jazbaat samajh ker aur jazbaati talluqat bana ker hasil karein. Zabani, ghair zabani aur mukhtasar techniques say communication ko behtar banayein. Mushkil customers ko de-escalation aur expectation management kay zariye handle karna seekhein. Problem-solving strategies aur active listening skills ko customer ki zaruriyat ko pehchan'nay kay liye develop karein. Khud ki jaiza aur zaati taraqqi kay ahdaaf kay sath musalsal behtari kay liye commit karein. Practical aur aala miyaar ki learning kay liye abhi shamil ho jaein.
Weekly live mentoring sessions
Count on our team of specialists for weekly assistance
Imagine learning while solving your doubts with those already in the field? With Apoia, this is possible
Access open rooms with various professionals
Expand your network
Exchange experiences with specialists from other areas and resolve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Hamdardee hasil karein: Behtar service kay liye jazbaati taur per customers say connect karein.
Effective follow-up: Time per follow-up ker kay customer kay itminan ko yaqeeni banayein.
Clear communication: Zabani aur ghair zabani interaction skills ko behtar banayein.
De-escalation skills: Mushkil customers kay sath conflicts ko sukoon say hal karein.
Active listening: Tawajjuh say sun ker customer ki zaruriyat ko samjhein.