Speech Analytics Technician Course
What will I learn?
Advance your career in the call centre industry with our Speech Analytics Technician Course. Gain expertise in data preparation, cleaning, and collection methods to convert raw call data into valuable insights. Learn to utilise state-of-the-art speech analytics tools for transcription, sentiment analysis, and trend identification. Develop skills in creating and presenting reports, providing clear insights and recommendations. Improve call centre operations through technological enhancements and process optimisation. Enrol now to become an essential part of the call centre industry.
Apoia's Unique Features
Develop skills
Strengthen the development of the practical skills listed below
Master data cleaning: Efficiently remove irrelevant information and manage missing values.
Create insightful reports: Develop well-structured reports and present practical insights.
Analyse call centre trends: Identify peak hours and correlate customer satisfaction scores.
Utilise speech analytics tools: Transcribe audio recordings and conduct sentiment analysis.
Generate actionable insights: Recommend training programmes and suggest improvements to processes.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.