Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Boost your career in the technology sector with our Customer Relationship Management Course. Delve into the fundamentals of CRM, from understanding its advantages and key elements to mastering customer feedback processes. Learn how to select effective communication channels, customise service offerings, and improve customer satisfaction and loyalty. Develop and implement strong CRM strategies, monitor performance using KPIs, and continuously refine your approach. Enrol now to transform your customer engagements and drive success.
Weekly live mentoring sessions
Count on our team of specialists for weekly assistance
Imagine learning while solving your doubts with those already in the field? With Apoia, this is possible
Access open rooms with various professionals
Expand your network
Exchange experiences with specialists from other areas and resolve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Master CRM systems: Improve efficiency in tech-focused settings.
Analyse customer feedback: Use actionable insights to make improvements.
Optimise communication: Choose the best channels for different audiences.
Customise services: Adapt strategies to suit specific customer requirements.
Boost retention: Put strategies in place to increase customer loyalty.