Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Advance your call centre career with our CRM Systems Technician Course, designed to boost your expertise in optimising CRM systems for maximum efficiency. Delve into CRM architecture, pinpoint system shortcomings, and explore essential features customized for call centres. Stay up-to-date with the latest CRM technologies and learn to conduct effective training sessions. Master data analysis, define key performance indicators (KPIs), and implement continuous improvement strategies. Gain practical skills in testing, quality assurance, and smooth feature integration. Enrol now to transform your CRM capabilities!
Weekly live mentoring sessions
Count on our team of specialists for weekly assistance
Imagine learning while solving your doubts with those already in the field? With Apoia, this is possible
Access open rooms with various professionals
Expand your network
Exchange experiences with specialists from other areas and resolve your professional challenges.
Learning outcomes
Enhance the development of the practical skills listed below
Optimise CRM architecture for enhanced call centre performance.
Identify and resolve CRM system shortcomings for seamless operations.
Analyse CRM features to boost call centre efficiency.
Develop training materials for effective CRM user support.
Implement continuous improvement strategies using data insights.