Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Level up your career with our Call Centre Supervisor Course, designed to equip professionals with essential skills to succeed. Master key performance indicators (KPIs) to boost team efficiency and customer satisfaction. Learn to handle escalations with effective communication and team coordination. Tackle common challenges like high staff turnover and maintaining quality service. Optimise processes using Six Sigma, Lean Management, and technology integration. Develop actionable plans with clear objectives and resource management. Join us to transform your supervisory skills today lah!
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people already working in the field? At Apoia, this is possible
Access open sessions with various professionals
Expand your network
Exchange experiences with specialists from other domains and overcome your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Master KPIs: Boost team efficiency and customer satisfaction, can or not?
Resolve Escalations: Navigate and manage customer issues effectively, don't play play.
Optimise Processes: Implement Six Sigma and Lean management strategies, sure win.
Enhance Communication: Develop effective team coordination skills, very important one.
Action Planning: Allocate resources and set clear, measurable objectives, must be kiasu.