Complaint Resolution Technician Course
What will I learn?
Level up your call centre career with our Complaint Resolution Technician Course. Learn the best ways to serve customers, including how to build trust and handle difficult conversations, to make sure they are happy. Improve your communication skills with active listening and showing empathy. Get to know the technical side of internet services so you can troubleshoot properly. Develop ways to solve problems and learn how to document interactions so things can keep getting better. Sign up now to become a pro at resolving complaints quickly and professionally.
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Build customer trust: Learn how to get customers to trust you and be loyal.
Manage tough talks: Handle difficult conversations smoothly and professionally.
Troubleshoot internet issues: Find and fix internet connection problems efficiently.
Develop practical solutions: Come up with good ways to resolve customer complaints.
Analyse service data: Spot trends and improve service by looking at the data.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.