Basic course of 4 hours free
Completion certificate
AI tutor
Practical activities
Online and lifelong course
What will I learn?
Level up your call centre career with our CRM Systems Technician Course, designed to sharpen your skills in optimising CRM systems for tip-top efficiency. Learn about CRM architecture, spot system flaws, and explore key features tailored for call centres. Keep up with the latest CRM technologies and learn to run effective training sessions. Master data analysis, set success benchmarks, and put in place continuous improvement strategies. Get hands-on skills in testing, quality assurance, and smooth feature integration. Sign up now to transform your CRM capabilities!
Live mentoring sessions weekly
Count on our team of specialists to assist you weekly
Imagine learning something while clearing your doubts with people already working in the field? At Apoia, this is possible
Access open sessions with various professionals
Expand your network
Exchange experiences with specialists from other domains and overcome your professional challenges.
Learning outcomes
Strengthen the development of the practical skills listed below
Optimise CRM architecture for better call centre performance.
Spot and fix CRM system flaws for smooth operations.
Analyse CRM features to improve call centre efficiency.
Create training materials for effective CRM user support.
Put in place continuous improvement strategies using data insights.