Customer Service: Soft Skills Fundamentals Course
What will I learn?
Level up your career in customer service with our Customer Service: Soft Skills Fundamentals Course. Learn to be more empathetic by understanding customer feelings and building connections. Improve your communication with verbal, non-verbal, and clear techniques. Pick up skills to handle difficult customers by calming them down and managing their expectations. Develop problem-solving skills and learn to listen actively to find out what customers need. Commit to improving yourself through self-reflection and setting personal goals. Sign up now for useful, quality learning.
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Master empathy: Connect with customers emotionally for better service.
Effective follow-up: Make sure customers are happy with timely follow-ups.
Clear communication: Improve your verbal and non-verbal communication skills.
De-escalation skills: Calmly settle disagreements with difficult customers.
Active listening: Understand what customers need by listening carefully.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.