Dealing With Difficult Customers Course
What will I learn?
Master the art of handling kaypoh (busybody)/difficult customer interactions with our "Dealing with Difficult Customers Course." Designed for call centre professionals, this course offers practical, high-quality lessons on effective communication, building trust, and active listening. Learn to identify problems, generate solutions, and manage stress while maintaining professionalism. Enhance your skills in recognising emotional cues and resolving conflicts, ensuring consistent, credible service that delights customers and boosts your career.
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Master effective communication: Enhance clarity and verbal skills for better interactions.
Build customer trust: Establish credibility and ensure consistent service delivery.
Practise active listening: Overcome barriers and engage fully with customer concerns.
Solve problems efficiently: Identify issues and implement practical solutions swiftly.
Manage stress effectively: Recognise triggers and maintain a healthy work-life balance.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.