Phone-Based Customer Service Course
What will I learn?
Level up your call centre career with our Phone-Based Customer Service Course. Learn the essential skills, like telephone etiquette, how to manage call flow, and keep a professional tone. Find out how to build rapport, make sure customers are happy, and manage their expectations. Improve how you handle stress with time management and self-care tips. Develop fast problem-solving skills and how to communicate effectively, including empathy and active listening. Keep learning through feedback and thinking about how you can improve. Sign up now for a truly transformative experience, lah!
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Master call flow: Manage and direct customer interactions efficiently.
Build rapport: Create trust and connection with every customer.
Solve problems swiftly: Develop quick and effective solutions to issues.
Communicate clearly: Use language that is easy to understand, empathetic, and concise.
Manage stress: Stay calm and take care of yourself when under pressure.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.