Speech Analytics Technician Course
What will I learn?
Level up your call centre career with our Speech Analytics Technician Course. Learn how to prepare, clean and collect data properly so you can turn raw call data into insights you can actually use. Learn to use the latest speech analytics tools for transcription, sentiment analysis, and spotting trends. Develop skills in creating reports and presenting them, offering clear insights and recommendations. Improve call centre operations with tech upgrades and optimising processes. Sign up now to become an important asset in the call centre industry.
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Master data cleaning: Remove unnecessary info and deal with missing values properly.
Create insightful reports: Structure clear reports and present insights you can actually use.
Analyse call centre trends: Spot peak times and link them to satisfaction scores.
Use speech analytics tools: Transcribe audio and do sentiment analysis.
Generate insights you can actually use: Suggest training and recommend process improvements.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.