Telemarketing Specialist Course
What will I learn?
Level up your telemarketing skills with our Telemarketing Specialist Course, designed for call centre professionals looking to shine. Master effective communication techniques, persuasive strategies, and active listening to build rapport and understand what customers want. Learn how to handle rejections, close sales, and build long-term relationships. Through role-play and feedback, sharpen your approach and set personal development goals. Get product knowledge and present compelling solutions to drive success, lah.
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Confirm sales: Use effective statements to close deals confidently, hor.
Improve communication: Develop persuasive and active listening skills, can?
Understand customer needs: Identify their problems and tailor solutions one.
Handle rejections: Turn challenges into opportunities with strategic techniques, leh.
Build rapport: Build long-term relationships through empathy and trust, sia.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.