Telephone Operator Course
What will I learn?
Level up your call centre career with our Telephone Operator Course, designed to improve your skills in customer service excellence, problem-solving, and time management. Learn how to build rapport, handle difficult customers, and make sure they are happy. Develop effective communication strategies, including how you speak and your body language, as well as listening properly. Learn how to settle disagreements, be professional, and control your emotions to manage stress and feelings. Sign up now for a practical, high-quality learning experience that fits your schedule.
Apoia's Unique Benefits
Build skills
Enhance your practical skills in the areas listed below
Learn how to build good customer rapport: Build trust and connect with every call.
Settle disagreements quickly: Use negotiation and calming-down techniques effectively.
Improve communication: Be good at speaking, body language, and listening properly.
Manage time better: Prioritise tasks and handle calls efficiently.
Improve emotional intelligence: Manage stress and understand how customers feel.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.