WFM Technician Course
What will I learn?
Level up your call centre career with our WFM Technician Course, designed to equip professionals with key skills in workforce management. Dive into data analysis, mastering industry-standard service levels and average handling time. Learn to craft proper reports, optimise rostering, and reduce costs effectively. Understand call centre operations, leverage technology, and improve performance with key metrics. This concise, high-quality course offers practical insights to boost efficiency and drive success in your role, lah.
Build skills
Enhance your practical skills in the areas listed below
Master data analysis: Analyse call volume and handling time effectively, can or not?
Craft reports: Structure and present workforce management insights clearly, confirm?
Optimise costs: Implement strategies for cost reduction and budget management, like that.
Enhance rostering: Develop efficient rosters for peak and off-peak times, ok?
Boost efficiency: Reduce idle time with flexible rostering solutions, steady pom pi pi.
Suggested summary
Workload: between 4 and 360 hours
Before starting, you can change the chapters and the workload.
- Choose which chapter to start with
- Add or remove chapters
- Increase or decrease the course workload
Examples of chapters you can add
You will be able to generate more chapters like the examples below
This is a free course, focused on personal and professional development. It is not equivalent to a technical, undergraduate, or postgraduate course, but it offers practical and relevant knowledge for your professional journey.